National Queer and Trans Therapists of Color Network (NQTTCN)
Service
Ongoing Support
Live Site
nqttcn.com
Overview
A nonprofit with a directory wanted to get to the bottom of how their site is working, make some improvements, and squash some bugs. We made a plan for reviewing and improving the site without a full redevelopment. The site was working, so the important thing was to keep things running smoothly while making improvements over time.
Assessment & Planning
Once we migrated the site to their own hosting account and secured their own plugin licenses, we conducted a comprehensive review of the site’s features to assess the current functionality and performance. We categorized things that needed attention based on their status: immediate attention, future, attention, or fine as it was.
The main feature of this site is the directory. We analyzed the directory’s submission process, how the entries were displayed, and what some of the sticking points were for both the users and the admins of the site.
Next Steps
Once the biggest issues with the directory were tackled, we started looking for opportunities to refining their process. We offered some ideas on how to eliminate some of the manual steps in their processes and reduce time spent on tasks.
We also focused on addressing cross-browser compatibility issues, making accessibility improvements, and giving them the tools they needed to understand how their site worked so they could feel confident in being able to use their own site.
As with most complex sites, we were also on hand to fix any bugs that popped up along the way. We were able to help them keep the directory display, submission process, multilingual aspect, member area, and all other components running smoothly.
Results & Ongoing Support
The nonprofit’s site now operates more smoothly and efficiently. The team has gained confidence in managing the site and have been able to collaborate with us on any issues they encounter as their directory grows and needs evolve.
We continue to provide ongoing support, making regular speed, accessibility, and usability improvements. We make sure their site is updated, that none of the updates cause issues, and we’re here for feature requests and bug reports, ensuring the site’s components work together optimally and advance their goals.
The future is bright for this site as we work to keep all the parts working together, and we’re looking into creating a fully refreshed version of the site!
“We so appreciate the care and skill Kinetic Iris has brought to our site. Thanks for all of the updates and for getting our site to a more user friendly place. I’m excited about the next round of improvements for our site.”
— Erica Woodland, Founding Director of National Queer & Trans Therapists of Color Network
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