National Queer and Trans Therapists of Color Network (NQTTCN)
Service
Custom Web Development & Ongoing Support
Features
Member-based directory, search and filtering, data migration
Live Site
nqttcn.com
Overview
NQTTCN is a growing base of health and healing practitioners and organizers working to transform mental health for QTBIPOC. We helped maintain the previous NQTTCN site for 3 years. They had a directory of practitioners that required some duplicate work to keep updated and was getting difficult to update without causing breaking changes, and it was finally time to redevelop.
Leading Up To Redevelopment
We’ve been working with NQTTCN since 2022. We started out supporting their existing site as they continued to build the organization. We handled the initial site migration, expanding the site’s capabilities, and improving performance.
By 2025, they had refreshed their branding and hit the point where the directory was ready for its next phase. The time and effort to fix breaking updates wasn’t something that made sense anymore. It was time for a refresh and redevelopment.
About the New Site
We were able to review existing pain points and find ways to smooth out the process for site admins and directory members. It’s also a better experience for people visiting the site, especially when it comes to browsing the directory.
It’s built with the WordPress full site editor, a directory plugin with some customizations, and a user management plugin. The main site feature is a filterable directory of practitioners who can manage their own listings. There’s an embedded donation form and a newsletter form connected to their newsletter account.
There were over 450 listings that were migrated from the old directory plugin to the new one. This included switching the existing multi-location format, reformatting data, and managing their expiration dates and media.
About the Directory
The directory process begins with an admin registering a practitioner to keep the system closed to unauthorized registrations.
The practitioner can then manage their account and create their listing, which can either be a single location or share listing information across multiple locations. Their listing gets submitted for approval, where they can further manage it once it’s published. Once a listing expires, an admin can renew it.
The directory can be filtered through a number of parameters, with custom filtering for PSYPACT practitioners. There’s a map available that can also narrow down the results.
Each listing includes a way to contact the directory member through a form that gets emailed directly to them.
Customization Highlights
The directory plugin we chose was the best fit, but there were still gaps between what the plugin offers and the unique needs of this particular directory. In some cases, we were able to expand the capabilities through their built-in filters. And in other situations, we had to create a custom function, script, or plugin.
Some additional functionality we were able to include:
- Custom Gravity Forms merge tag to send the form submissions on the listing page directly to the listing owner.
- UX updates like a “check all options” buttons for admins and adding form field descriptions to some filter options.
- Custom flow for PSYPACT directory searching and filtering, including showing different results and showing or hiding components of the results page.
- An easy way for admins to bulk update the expiration dates of listings.
Looking Forward
We’re actively working on improving some of the accessibility aspects of the directory, as well as continuing to bridge the gap between what the directory plugin offers and the specific needs of NQTTCN.
We’ll also be completing some of the phase 2 updates that surfaced as future features during site development, including a potential integration between Airtable and the directory listings.
The next thing we’re working on is creating a custom workflow for allowing people to “edit and resubmit” their listings rather than having to wait for an admin or resubmit a new one.
“We so appreciate the care and skill Kinetic Iris has brought to our site. Thanks for all of the updates and for getting our site to a more user friendly place. I’m excited about the next round of improvements for our site.”
— Erica Woodland, Founding Director of National Queer & Trans Therapists of Color Network
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