Support for New & Existing Websites
Ongoing and as-needed website support that will keep your site up and running. No matter who built it, we’re here to keep your site working efficiently.
Someone in your corner.
We take website support seriously. We’ve had a lot of experience fixing bugs and troubleshooting issues on all kinds of different sites and setups.
Let’s get as much life out of your site as possible and make sure your website is ready for anything.
How We Can Help
Monthly Packages
We provide monthly support for sites that need a fully hands-on approach. Which means we’re pretty selective about the type and number of monthly website packages we offer at a time.
We work to make sure your website is as secure, accessible, performant, and user-friendly as possible. We’ll also ensure everything is set up correctly, including proper backups and downtime monitoring.
Hourly & Emergency Support
Finding someone to fix your website quickly can lead to even more issues if they’re unfamiliar with you and your website. It’s better to have someone lined up instead of scrambling at the last minute.
But if you find yourself in a bind, we’re here to help. If your site is showing errors or giving you problems, we can help. We can also help untangle things and help you understand what’s happening under the hood.
For Agencies & Service Providers
We’re here to provide you with support for all your sites, from as-needed bug fixes to vacation coverage. We’ve also created support plans for tailored to people who have multiple sites that need supporting.
Learn more about agency partnerships or schedule a call.
More Details
Onboarding
We take the time to understand how your website works and how it can be improved. We’ll asses it and build a plan tailored to your website.
Some level of onboarding is important, even for hourly support so we can make sure we understand how everything fits in together.
Staying Informed
We’ll check in regularly so you’re always aware of what’s going on. We can dive right in once we’ve reviewed the site, or we can share what we found.
Once we’ve finished, we’ll make sure you know what happened and give any recommendations. We give you as much (or as little) information you want, in a way you can understand.
Pricing
For our ongoing full-service website support, we take care of everything. There’s no need to count hours or check for exclusions.
We build our support plans based on each site’s complexity. For hourly support, we’ll usually be able to give an initial estimate and check in if that changes.
“Kinetic Iris provides excellent advice and support for our website. Fast replies, fast work, and all done perfectly. I highly recommend them for website development, support, and maintenance.“
— Jim Scott, NFC Amenity Management
Featured Case Studies
National Queer and Trans Therapists of Color Network
Custom Development & Ongoing Support
After working together for over 3 years, NQTTCN was ready for a full redesign and redevelopment. The highlight is a searchable, filterable directory that improves the experience for everyone involved.
Ramblin’ Sol Farm
Custom Development & Ongoing Support
A local organic farm had a website they couldn’t update without contacting their developer. They needed to improve the experience for their members, so we implemented product boxes, memberships, automation, and custom reporting.
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