Website Support
Don’t forget about your website or leave it to chance. We’ll get your website up to date and keep it running smoothly, no matter who built it.
Feel supported with a website development partner.
The most important part of having a website isn’t the creation of the website itself, but what you do once it’s launched. Unfortunately, that’s the part that most people skip over until something goes terribly wrong. Because let’s face it, website maintenance isn’t the most glamorous part of operating a business.
And there’s a lot to know when it comes to keeping your website not just running, but thriving. You could do it all yourself, but you’ve got better things to do than learn how to build and manage your website the right way. With us as your website partner, we’ll make sure nothing breaks and that you’re aware of every opportunity to improve each facet of your website.
When you’re ready to step out of the time suck and hand things over to an expert, we’ll be here.
Help when you need it most
Your website is an integral part of your business. If it starts malfunctioning or totally crashes, you’re going to find yourself scrambling to try and find a website expert who is available and skilled enough to fix it. We all know finding someone to fix your website quickly can lead to even more issues if they’re unfamiliar with you and your website.
A complete program of support
All of our websites are rotated through each category of website maintenance, fixing, improving, building and integrating as we go. We give you as much (or as little) information as you want, in a way that you can understand it. The better your website is, the more successful your marketing and other efforts are going to be.
No website is turned away
We take the time to understand how your website works and how it can be improved. If we didn’t build your website, we’ll assess it and build a plan tailored to your website. We’ll run it through our 6-month initial program to make sure everything urgent is taken care of and look into each of the components that make up a solid website.
Need to support multiple websites? Talk to us about our agency partnerships.
“Kinetic Iris provides excellent advice and support for our website. Fast replies, fast work, and all done perfectly. I highly recommend them for website development, support, and maintenance.“
— Jim Scott, NFC Amenity Management
Where do we start?
If we didn’t build your site, your website will go through our 6-month program. We start with a full website audit and overall site review to identify major issues and high priority items.
We’ll also make sure everything is set up and working correctly, including proper backups, monitoring for downtime, and updating as much as possible.
Ongoing support & rotating focus
Once we’ve made sure we understand your website and give it a solid foundation, we can then transition your website into our long term support program. Here is where we cycle through each category and handle all updates to the site, including adding content, features, and integration with other tools.
We take care of certain things on a fully ongoing basis rather than rotating through. This includes things like making sure your website is backed up and that WordPress, plugins, and themes are all updated and don’t cause any issues.
Accessibility
We make sure your site can be used by everyone, no matter their disability or assistive technology usage. We address issues from automated scans as well as manual reviews. If new content is added, updates are made, or standards change, we make sure to include that in our review.
Security
We make sure the site is following best practices and address issues from automated scans and manual reviews. We continue to monitor for hacks and malware and make sure any new plugins or changes are secure. We also make sure your domain is secure.
Performance, Optimization, and Site Speed
We set up and monitor tools to improve overall performance and look for any opportunities to optimize the site and its content. We look at page speed scans with an aim to improve the site’s load time and other related factors. We look into the best way to implement caching for your site, since websites will often have specific needs to be addressed in order to make sure the site doesn’t break.
Technical SEO & Online Visibility
We review the site for any opportunities to improve SEO from a technical perspective, making sure everything is set up correctly. Along with fixing what’s found by analysis tools, we continue to check new content that is added to the site.
Privacy
Once a privacy policy is added, as well as any other applicable policies like terms and conditions or a cookie policy, we shift focus to ensure they are applied correctly and are updated as needed.
Design & User Experience
We review your website and make suggestions for improvement and fix any bugs, browser compatibility issues, and other site elements to make sure visitors are able to use and understand your site.
Technical WordPress and Code Review
There are a ton of things specific to WordPress that need to be set up, reviewed, and optimized. It’s important that the code in the theme is optimized, up to date, and error-free.
Complex and Additional Features
Your website may also include complex functionality, like automation, eCommerce, membership, events and ticketing, digital downloads, or custom coded elements. We make sure to add these elements to our rotating review topics to ensure they’re running smoothly and update them as needed.
We’ll also take this time to review your site as it relates to your business to make sure it’s doing everything it should (and nothing it shouldn’t) and provide recommendations as we come up with them.
Your Investment
We provide full-service website support. That means we take care of everything – not just basic updates that for most sites you can do on your own. No counting hours or checking to see if it’s included. We want you to come to us with whatever thoughts you have or updates you need!
We have two different support plans depending on the complexity of your site, and a third plan catered specifically for Overnight Websites. Schedule a call now, and we’ll go over your site’s needs and your monthly investment.
The Bottom Line
We’re here for you. You’ll always be able to ask questions and request updates. We do our best to take care of these things as soon as we can, and will always communicate with you about anything that is too big to be taken care of in a single month.
Featured Case Studies
We care about every website we build and every website we support. Each one is different, with its own needs that we work to fulfill.
BIPOC Voices
Custom Website Development
A Canadian nonprofit looking to turn an embedded Airtable into a fully functional interactive directory. Needed branding, design, and development.
National Queer and Trans Therapists of Color Network
Ongoing Support
A nonprofit with a directory wanting to sort out how their site is working, make some improvements, and squash some bugs.
MSI Healing
Redevelopment & Ongoing Support
A healing and meditation center had an old site that badly needed an update. They also wanted to add some features to the site.
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